Shipping policy

About Alvyri AB

The company is based in Stockholm. The company's postal address is Årstaskogs väg 10, 117 55 Stockholm.
If you wish to contact us, please send an email to order@hjartgruppen.se stating your matter and your contact details, and we will get back to you shortly.

Orders

Once you have completed your order, an order confirmation is sent to your email address. The confirmation contains all details of the products, price, billing address and delivery address.
If anything in the order confirmation is incorrect, you must contact us immediately by email at order@hjartgruppen.se.
You accept our terms and conditions of purchase and our privacy policy by clicking the ”Complete order” button at checkout on medstuff.se.

Delivery

Our normal delivery times are 1-4 days. Deviations may occur, particularly in periods of high order volumes. Please note: orders placed at weekends are dispatched no earlier than the following Monday.
Stock levels shown on the website may differ from our actual stock levels because they are updated in different systems. This may mean that an item is sold out even though it is shown as available on the website; our actual stock levels may usually lag by up to one day.
Should delivery be delayed (without us having notified you of a longer delivery time), please contact us at the email address order@hjartgruppen.se; we usually respond within 72 hours.
Force Majeure
We reserve the right for delivery to take longer in the event of, for example, operational disruptions, strikes, Force Majeure, or delays within the carriers' distribution networks, as well as other unforeseeable events beyond our control.

Prices

All prices in the store are stated including VAT. The VAT is specified at checkout.
We reserve the right to make price changes caused by price changes from suppliers, misprints in the price list and errors in prices resulting from incorrect information, and we reserve the right to adjust the price.

Right of withdrawal

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal, which applies from the time you have received an item you have ordered.
5.1 When exercising your right of withdrawal:
You must notify us that you wish to withdraw from the purchase. The notification must be sent to us at order@hjartgruppen.se. Your notification must clearly state your name, your address, email address, the order number and which items the return concerns.
You should return the products to us immediately and no later than within the statutory 14 days after the notice of withdrawal.
You are responsible for the return shipping, delivery and condition of the products when returned; the products should therefore be sent well packed and in their original packaging.
We reserve the right to deduct from the refund an amount corresponding to the reduction in value compared with the item's original value in the case of a used or damaged product.
5.2 The right of withdrawal does not apply to:
Products that have been sealed for health or hygiene reasons and where the seal has been broken by you.
Products in the nature of sealed audio or video recordings where the seal has been broken by you.
Custom-made products that have been made especially for you or that have a clear personal character in accordance with your wishes.
Services that have been fully performed where you have expressly consented to the service commencing without a right of withdrawal.
Goods that may deteriorate rapidly, such as food.
Single issues of newspapers or magazines. For more information on the statutory right of withdrawal, see here.

Complaints and claims

We inspect all products before they are dispatched to you. Should the product nevertheless be damaged or incorrectly dispatched when it arrives, we undertake, in accordance with applicable consumer protection legislation, to remedy the defect free of charge.
You must always contact us for approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.
6.1 How do you make a complaint?
Any faults and defects must always be reported to order@hjartgruppen.se, stating your name, your address, email address, order number and a description of the defect.

If we are unable to remedy the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We pay the return shipping for approved complaints.
We reserve the right to reject a complaint if it turns out that the item is not defective under applicable consumer protection legislation. For complaints, we follow the guidelines of Allmänna Reklamationsnämnden (the Swedish National Board for Consumer Disputes), see arn.se.

Limitation of liability

Parcels sent to a pickup point are held for 14 days from the date the parcel arrives. If you as a customer do not collect your parcel, it will be returned to Hjärtgruppen. In the event of an uncollected parcel, we reserve the right under Section 41 of the Swedish Consumer Sales Act (KKL) to charge you as a customer the costs of return shipping and handling. You will be charged a minimum fee of 199 SEK for an uncollected parcel.

Limitation of liability

We accept no liability for indirect damage that may arise as a result of the product.
We accept no liability for delays/errors resulting from circumstances beyond the company's control (Force Majeure). Such circumstances may include, for example, labour disputes, fire, war, decisions by public authorities, or reduced or failed delivery from a supplier.
Furthermore, no liability is accepted for any changes to products/product properties made by the respective supplier or for other factors beyond our control.

Product information

We reserve the right for any misprints on this website and for products selling out. We do not guarantee that the images reproduce the exact appearance of the products, as a certain colour difference may occur depending on the screen, photo quality and resolution. We always do our best to present the products as accurately as possible.

Information about cookies

Under Swedish electronic communications law, visitors to a website must, for privacy purposes, be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to store on your computer in order to provide access to various functions. You can set your browser to refuse cookies automatically. More information can be found on the website of the Swedish Post and Telecom Authority (PTS).

Personal data

By shopping with Alvyri AB, you accept our data protection policy and our processing of your personal data. We care about your privacy and do not collect more data than is necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
Alvyri AB is responsible for the processing of the personal data you have provided to us as a customer. Your personal data is processed by us in order to handle your order and, where you have requested newsletters or promotional offers, to tailor our marketing to your individual needs.
The information below summarises how we, in accordance with the General Data Protection Regulation (GDPR), store and process your data.
11.1 What is personal data?
Personal data is any information that can be directly or indirectly attributed to a natural person.
11.2 What data do we store?
In order to handle your order and answer questions relating to your order (customer service), we store your first and last name, address, telephone number, email address, IP address and purchase history.
Your data is stored for as long as we have a legal basis for processing it, for example to fulfil the contract between us or to comply with a legal obligation under, for example, the Swedish Bookkeeping Act (bokföringslagen).
11.3 Legal basis
In connection with a purchase, your personal data is processed in order to fulfil the contract with you. Marketing, promotions and similar mailings are sent with your consent.
11.4 What data is shared and for what purpose?
11.4.1 Payment provider
When a purchase is made, information is shared with our payment provider. The data stored is first name, last name, address, email address and telephone number. If you choose to pay by invoice, your personal identity number is also stored by the payment provider. The information is stored in order to complete the purchase and to protect the parties against fraud. The payment providers (payment services) we use are: Invoice, Swish, card payment and instalment payment.
11.4.2 Carriers
In order to deliver your orders and fulfil our contract, we must share specific information with the carrier. The information shared with the carrier is first name, last name and delivery address details. Email address and/or mobile number may also be shared with the carrier for delivery notifications. The carriers we work with are: Schenker, DHL and Postnord.
11.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name and email address are shared with our newsletter provider. This is so that we can keep you updated with information and offers for marketing purposes. We use MailChimp to send newsletters.
11.5 Right of access
You have the right to obtain an extract of all information we hold about you. Extracts are delivered electronically in a readable format.
11.6 Right to rectification
You have the right to ask us to update incorrect information or to complete information that is incomplete.
11.7 Right to be forgotten
You may at any time request that the data relating to you be erased. There are few exceptions to the right to erasure, for example if the data must be retained because we are required to comply with a legal obligation (for example under the Swedish Bookkeeping Act).
11.8 Responsibility for data protection
Alvyri AB is responsible for the storage and processing of personal data in the online store and ensures that the rules are complied with.
11.9 How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords securely.

Changes to the General Terms and Conditions

We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be published online on the website. The amended terms and conditions are deemed to have been accepted when an order is placed or the website is visited.

Dispute and governing law

In the event that a dispute cannot be resolved amicably between the company's customer service and the customer, you as a customer may turn to Allmänna Reklamationsnämnden (the Swedish National Board for Consumer Disputes), see arn.se. Residents of an EU country other than Sweden can submit complaints online via the European Commission's platform for online dispute resolution, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow the decisions of ARN or an equivalent dispute resolution body.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.